Returns are accepted for STORE CREDIT ONLY within 14 days of  placing your order as orders are sent out on the same day and takes 1-3 working days to be delivered.
As a courtesy we offer 30 days for returns during the holiday season. This time period includes Black Friday to New Years Eve. If said time periods have passed since date of purchase or if items are not returned in the condition they were sent out in (tags attached and items unworn and unwashed), unfortunately we cannot offer you store credit. Final sale items (marked down merchandise), intimates and bodysuits cannot be returned. Swim is returnable so long as the hygienic liner is intact. To complete your return, your receipt is required. Please email us to let us know about your exchange/return. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over R700, please consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
 
Please ship your return to this address
 
7 Stella Londt Drive,
Fern Glen,
Port Elizabeth,
6045

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. At this time, we will notify you of approval or rejection of your refund. Upon approval, you will receive an email with a gift card for store credit in the original amount of your item(s) at time of purchase. This store credit will be valid for one month of receiving the voucher code via email.

Unfortunately all marked down sale items are final DO NOT SEND BACK YOUR MERCHANDISE IF IT WAS A MARKED DOWN ITEM. We will not be processing your item if you send it to our warehouse for return and it is a marked down sale item. We cannot return these items as they are final sale. If sent back there will not be a credit given of any kind and you will be responsible for fees of shipping back to you.

We process and ship orders placed Monday - Friday before 2PM (excluding holidays) typically within 24 hours. Most orders will be processed and shipped within this time frame, unless due to factors out of our control, as they may be delayed. Orders placed on weekends will be processed within 24 hours on the next business day. Holiday delivery, between Black Friday and New Year’s, are processed as promptly as possible and may take up to five business days to ship from our facility. Delivery estimate dependent on method of shipping chosen at time of purchase. Shipping during holiday periods (due to a high volume of orders) may take up to 36 hours after placement when placed Monday - Friday before 2PM
Items normally takes 1-3 business days to be delivered depending on the area it is being sent out to.
 
*Mooiste is not responsible for lost or stolen packages once tracking information reports delivered to address provided or any fees related.

Please make sure that your keep track of your parcel as we will not be liable if the courier cannot get hold of you and sends back your parcel because of not being able  to get hold of you via the number given to us.